Terms & Conditions

Terms of Service

When you make an order online, you are making an offer to buy goods. We will proceed to send you an email confirming that we have received your order. When a delivery is delayed due to stock availability or unforeseen circumstances, we will inform you as soon as possible. We will also provide an estimation of the dispatch date, and you may cancel your order if this is unacceptable.

If you decide to cancel your order under these circumstances, we will complete a refund to your card within 2-10 working day. Similarly, we will refund within 2-10 working days of receiving your order if we discover we are unable to supply the item due to stock availability or unforeseen factors including pricing errors. Please refer to our returns policy for further details.

You can cancel your order and return the product to us within 14 days of the date of delivery. To do so, please contact us using the following details, giving a brief description of your reasons for denying the goods.

E-mail: hello@vigorvitalitypetshealth.com

If you cancel the order after the products have been dispatched or you have received them, you must return them back to us. You have 14 days to tell us that you wish to cancel the order and return the product back to us from the date of delivery.

We will cover the cost of returns if you process the return within 14 days of the order.

You can return the products:

  • If they are faulty or misdescribed.
  • If you are cancelling the order because we have told you of an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so because of something we have done wrong.

If you would like to make a return, please contact us by the e-mail address listed above providing your name, home address, telephone number, email address and details of the order.

We will then send you a link which will provide you with a free-post label and the return delivery address. 

You must send the products as soon as possible after informing us you wish to cancel the order.

Please ensure the products are packed adequately to prevent any damage in transit

If you are entitled to a refund under these terms, we will refund the price you paid for the products – including delivery costs –by the method you used for payment. However, we may make deductions from the price as described below.

Refund reductions:

  • We may deduct your refund (excluding delivery costs) to reflect any reduction in the value of the products if this has been caused by misuse of the product.
  • The maximum refund for the delivery costs will be the costs of delivery by the least expensive delivery method we have available.

Refund time

  • Your refund will be made within 2-10 working days from the day we receive the product(s) back or, if earlier, the day on which you provide us with proof that you have sent the product(s) back to us.
  • In all other cases, your refund will be made within 14 days of you telling us you have changed your mind. 
  • In the event of a lost or undelivered product(s) you must contact us at hello@vigorvitalitypetshealth.com within 14 days of your order confirmation email. Any orders reported as lost or undelivered after the given 14-day period will not be eligible for a refund or replacement.

Faulty Products:

If the products are in any way defective, please contact us immediately. We will deal with this in accordance with your legal rights. 

Delivery times

We dispatch all orders on a 2-5 working-day basis. Providing an item is in stock, we do our best to dispatch orders received by 2pm on the next working day – although this may change during peak periods. We dispatch orders Monday to Friday 

Postage charges

We use Royal Mail 2nd Class delivery or 1st Class signed tracked at a charged rate. Our delivery charges depend on a few factors including the weight, size and quantity.

We are currently not able to deliver outside UK Mainland, Northern Ireland and Isle of Man.